General Travel Conditions

Introductory remarks

These General Terms and Conditions for booking and purchasing tourist package arrangements, related travel arrangements for travel agencies Puh tours d.o.o. (hereinafter: General Terms and Conditions) are an integral part of the package travel package and related travel arrangements, and hence the Travel Contract (hereinafter referred to as the Agreement) which, with the travel agency Puh tours d.o.o. , Tratinska 13, 10 000 Zagreb, OIB 04570880273, ID code: HR-AB-01-080083821, registered in the court register of the Commercial Court in Zagreb under no .: Tt-06 / 2848-2, MB 3641562, MBS 080083821 text: Puh tours) is signed by the travel contractor (hereinafter: the traveler). All data and terms in the program and in these General Terms and Conditions shall be binding upon the Puh tours and the Passenger unless otherwise specified in the Agreement. Words and terms that have the gender significance used in these General Terms apply equally to male and female gender, regardless of whether they are used in male or female.

1. Application and contracting

A travel traveler organized by and offered by Puh tours, or in which the Puh tours is part of the authorized subagent of another travel organizer, may report to the Puh tours office in person, by telephone, by fax, by e-mail, by internet and by other authorized agents. Based on the received application, the Puh tours will offer to the Traveler a contract that is considered binding after signing it by the contracting parties or otherwise affirming its consent (eg, but not exclusively: Internet, fax, electronic mail, cards, by paying to the transaction account). Push Tours have the right to deny the service if they do not receive the appropriate payment up to the agreed deadline:

  1. When signing up, the Traveler pays 40% of the value of the package and the remaining 60% of the amount is to be paid no later than 30 days prior to the trip, except in cases where specific terms of payment for special travels are indicated. When making a payment, a 100% payment is due immediately to your bill.
  2. For so- "Reservation upon request" is paid on the price list of the responsible organizer. Push tours will not accept booking request upon request without paid advance. If the Traveler does not accept a confirmed reservation made on his request, the tour will keep the advance paid to cover the cost of the reservation.
  3. In the case of a paid and confirmed arrangement, any change in the date and traveler's travel shall be subject to the valid price list of the travel organizer or service provider.

2. Intermediate information - offering travel on a website, brochure, flyer, catalog etc.

Agency Puh tours devotes great attention to the presentation of programs on promotional material (web pages, flyers, catalogs and the like), but possible irregularities and errors that Puh tours will try to correct as soon as possible. Puh tours does not respond to possible errors in the press, on the website, or for any subsequent changes in the new releases of promotional materials and programs that have been distracted by the Traveler, and before the conclusion of the Agreement, and therefore the relevant information contained in the Agreement not in promotional material.

3. Price and content of the arrangement

The price of the package includes those services listed under the "Price includes" program and may also include various fees, which are particularly emphasized on the program. The price of the arrangement does not include those services that are specially included in the program and listed under "Price does not include" with the notice that some of the optional services can be pre-arranged and will be recorded in the Travel Contract. The tourists will inform the Traveler about the existence, price, and any changes in the fee collection regime. Published prices are the result of a contract tour with partners and do not have to match the prominent prices at the destination.

4. Changing the agreed package price package

Push tours have the right to increase the price of the arrangement if the price increase is the direct consequence of the change:

  1. the cost of transporting passengers arising from fuel costs and / or other energy sources.
  2. the amount of taxes and / or fees for travel services covered by a contract determined by third parties not directly involved in the execution of a package arrangement, including tourist taxes, landing fees or fees for embarkation or disembarkation at ports and airports.
  3. foreign exchange rates relevant to the package arrangement.

Puh tours have the right to increase the price of the package by 8%, and the Traveler must notify it at least 20 days before the trip. The price increase, regardless of the height, is only possible if the Puh tours in writing and no later than 20 days before the start of the trip, the package of cost-enhancing packages informs the Traveler in a clear and understandable way, with the calculation and explanation of this increase.

5. Modification of the other travel contract conditions in the package arrangement

Before the Package Travel Arrangement begins, the Puh tours may not modify the terms of the package travel agreement in the Package Transaction, except for the price in accordance with Article 4 of the General Conditions and the Tourism Services Act, unless such a right is provided by the Contract if the change is insignificant and in the clear, understandable and easy-to-see way on a permanent data carrier, inform the Traveler about the change. If Puh tours prior to the start of the Package Plan has been compelled to substantially alter any of the major features of the Travel Service or may not meet the agreed Special Requirements of the Traveler or propose to increase the price of the package deal by more than 8%, the Traveler may, within a reasonable time,

  1. to accept the proposed amendment, or
  2. terminate the contract without paying compensation for termination of contract.

If the Traveler terminates the travel contract in the package arrangement, the tour is obligated without undue delay and within 14 days of the termination of the contract, to return all payments made and, if necessary, indemnify the Traveler.

Puh tours reserves the right to change the day and / or the hour of departure due to changes in the flight schedule and / or occurrence of unforeseen circumstances, as well as the right to change the journey if the conditions of travel change, eg but not limited to: changed flight order, or on transfer points and / or destination, on time (s), without payment of damages, and according to the applicable regulations in international traffic. Puh tours also retains the right to change the order of the program, when it comes to public holidays and the like, and because of the shifting of working hours of individual objects to be visited.

6. Travel documentation

Final Travel Documents will be delivered to the Passenger or sent by e-mail no later than 3 days before departure, unless stated otherwise on the program or charter flight. The final travel documents will contain the information required for the smooth running of the program and the contact at the destination and / or emergency telephone number as well as the contact agency. The traveler is obliged to provide all the details of all travel companions who are applying at the time of application. The data must be fully aligned with the information in the official documents that the passengers are required to travel with each other, according to the rules of each country. In the event that the wrong data causes delay, additional costs and / or interruption of travel, the Traveler himself is responsible for all costs incurred by himself and his companions.

7. Categorization and description of services

The offered accommodation capacities in the programs are described according to the official classification of the destination country, valid at the time of the program issuance. Meals, the contents of the accommodation unit as well as other services offered by the hotel / apartment are under the supervision of the local tourist authorities, and the standards of accommodation and services may be different from domestic ones and as such are not comparable.

8. Accommodation in rooms / apartments

The arrangement of the rooms / apartments is determined by the reception of the accommodation in the residence. If the Traveler does not explicitly contract a room / apartment with special features, he / she will accept any officially registered accommodation unit in the facility described in the catalog and pricelist. Entrance to the room is usually not possible before 15:00 on the day of commencement of the use of the service, and the same must usually leave until 10:00 on the day of service completion. Arrivals after 19:00 are required to be announced in advance, unless otherwise indicated. The decision to enter and / or later leave the accommodation unit is an independent accommodation facility and the Puh tours does not affect the accommodation.

9. The Right of the Traveler to Terminate the Contract

The Traveler may terminate the Travel Agreement at any time prior to the start of the Package Plan by paying appropriate compensation for damages:

a. If a Traveler decides on a travel arrangement in Croatia, the following amount of the tour price of the total price of the package will be deducted from the total amount of the following:

i) more than 30 days before departure: 10% of the cost of the arrangement and at least 100 kn
ii) 29 to 22 days before departure: 30% of the price of the arrangement
iii) 21 to 15 days before departure: 50% of the price of the package
iv) 14 to 8 days before departure: 80% of the price of the package
v) 7 days before departure till the day of departure: 100% of the price of the package
vi) after departure: 100% of the cost of the arrangement

b. If a Traveler decides to cancel a European tour by bus or plane up to 5 overnights, the total amount of the tour cost of the package will be as follows:

i) more than 30 days before departure: 30% of the price of the package and at least 100 kn
ii) 29 to 22 days before departure: 40% of the price of the package
iii) 21 to 15 days before departure: 80% of the cost of the arrangement
iv) 14 to 0 days before departure: 100% of the price of the package
v) after departure: 100% of the price of the package

c. If a Traveler decides on a European tour by bus or airplane of 6 or more overnight stays, the total amount of the tour price for the cancellation of the package will be as follows:

i) more than 60 days before departure: 20% of the price of the package and at least 350 kn
ii) 60 to 46 days before departure: 30% of the price of the arrangement
iii) 45 to 32 days before departure: 40% of the cost of the arrangement
iv) 31 days before departure until the day of departure: 100% of the price of the package
v) after departure: 100% of the price of the package

d. If a Traveler decides to travel abroad (including long-distance trips, foreign language courses), the tour cost of the total cost of the Arrangement in the name of the damage will be as follows:

i) more than 45 days before departure: 30% of the cost of the arrangement
ii) 44 to 30 days before departure: 80% of the price of the arrangement
iii) from 29 days before departure to the day of departure: 100% of the price of the package
iv) after departure: 100% of the price of the package

e. if the Traveler declines the Cruise Arrangement, the tour amount of the total price of the Arrangement shall be as follows:

i) more than 60 days before departure: 20% of the cost of the arrangement
ii) 60 to 46 days before departure: 40% of the price of the package
iii) 45 to 31 days before departure: 60% of the price of the package
iv) 30 to 16 days before departure: 80% of the price of the package
v) 15 days before departure until the day of departure: 100% of the price of the package
vi) after departure: 100% of the cost of the arrangement

f. Transfers

120 - 91 days before departure 10% transfer price
90 - 61 days before departure 20% transfer price
60 - 45 days before departure 30% transfer price
44 - 31 days before departure 50% transfer price
30 - 21 days before departure 70% transfer price
20 - 0 days before departure 100% transfer price
after departure and "no show" 100% transfer price

g.) if the Traveler declines a related travel arrangement including flight ticket and accommodation, the tour price of the total cost of the package for damages is 100% of the fare (unless otherwise stated in the terms of the airline tariff) travel and cancellation of the hotel and other services shall be subject to the conditions set out in paragraph (b), except where the service is reserved under special non-refundable conditions when the service provider retains 100% of the amount of the service in question.

The mentioned cancellation costs also apply to changes to the departure date and / or accommodation facility, ie the type of room / apartment as well as all other relevant changes. In case of cancellation of travel, the cost of issuing visa / travel documents is not paid. In the event of a Traveler canceling or shortening the trip due to weather conditions, Puh Tours will apply the above provisions, and will not accept subsequent reclamation. If some of the programs and arrangements are subject to special conditions, the Puh tours will indicate them when contracting and apply the same. Oral cancellation The Traveler is required to confirm in writing either by mail, fax or e-mail. If the Traveler has not verbally acknowledged the written notice of the cancellation, it shall be deemed not to have canceled the trip. If the Traveler, at his own request, interrupts the current voyage, he is not entitled to compensation for costs incurred due to early return.

If the damage actually occurred is greater than the above mentioned, the Puh tours reserves the right to charge it on presentation of proof of actual costs and at the maximum 100% of the cost of the arrangement.

If the Traveler fails to pay the remaining amount up to the total price of the arrangement or does not provide documentation for the unsubscribe of the total price of the package at least 29 days before the trip, it shall be deemed to have waived the booking without the possibility of refunding the advance payment.

The passenger has the right to terminate the travel contract in the package before the start of the journey without payment of a contract termination charge in the event of a non-avoidable exceptional occurrence at the destination or in his / her immediate vicinity

10. The Right of the Traveler to Transfer the Contract to the Second Traveler

If a Traveling Traveler finds a new user of the same reservation and meets all of the anticipated terms, Push Tours will charge only the costs caused by the replacement. Considering the carriage of passengers between the airline and the Passenger as a passenger and not transferable (see point 19.2), the cancellation of the existing ticket is based on the tariff conditions for which the ticket was purchased (see point 20.2) and the purchase of a new ticket on behalf of the new Traveler according to the valid and available tariff at the time of issuance of the new ticket.

11. Travel insurance

By signing the Travel Agreement, which forms an integral part of these Terms, travelers are offered and recommended travel insurance: voluntary health insurance, accident insurance, damage insurance and / or loss of luggage, travel cancellation insurance and liability insurance as well as that the Traveler is provided with information on the content of these insurance and the general terms and conditions of the insurance contract. In case the Traveler wishes to arrange the above mentioned insurance, they can be arranged directly with the insurer or at the Puh tours, where the Puh tours operates only as an insurance company broker. Travel cancellation insurance, under the terms of the insurance company, is contracted upon the conclusion of the Travel Contract and can not be arranged at the Puh tours agency at a later date. If the Traveler does not submit data for the production of insurance policies within the deadline specified on the offer, it is considered that the Traveler does not wish to contract the travel insurance or will arrange it on his own. The insurance premium is calculated on the basis of the duration and the price of travel according to the insurance company's price list. Valid reasons for cancellation of travel are determined by the insurance company under the terms of the insurance. Paid insurance premiums are not subject to cancellation insurance, nor part of the package arrangement and will not be refunded as well as the cost of obtaining visas and booking services, even though the Traveler has paid off the cancellation insurance. If the Traveler has to cancel the voyage, the Puh tours reserves the right to charge an appropriate fee according to the rules listed in Section 9 of these General Terms and Conditions. Other insurance conditions are in addition to the insurance policy that will be sent to or delivered to passengers.

12. Right of Puh tours at the end of the travel contract in the package deal before the package tour begins

Puh tours may terminate the travel contract in the package before the package tour begins and the Traveler is fully refunded for all package payments received without compensation to the Traveler if the number of persons registered for the package is less than the minimum number mentioned in the travel contract or program that is an integral part of the pre-contractual information and if it notifies the Traveler of termination of the contract within the time specified on the promotional material or travel program, ie:

  • 20 days prior to the start of package travel arrangements for 6 or more days;
  • 7 days prior to the start of a package travel package for travels ranging from 3 to 5 days;
  • 48 hours prior to the start of package travel arrangements for trips that last less than two days.
     

Puh tours may terminate the travel agreement in the package prior to the start of the package arrangement and the Traveler shall fully refund all payments received for the package deal, without compensation for the Traveler's liability, if the Puh tours in the execution of the contract prevent any outstanding circumstances that could not be avoided if the Traveler terminates the Contract without unnecessary delay before starting the package arrangement. In the event of a termination of this Agreement, Puh tours will return to the Traveler all payments made in favor of the Traveler without undue delay and at the latest within 14 days of the end of the travel contract in the package arrangement provided that the passenger has sent the information required for the Puh tours for refund.

13. Travel Documents

Passengers are required to have valid personal travel documents. Irregular, incomplete, outdated and damaged documents resulting in cancellation from the trip do not have any adverse consequences for the Puh tours, and if Passenger Puh tours suffered such additional damage, Passenger is obliged to compensate for this. If traveling or loss of travel documents occurs during travel, the costs of issuing new documents are borne by the Traveler. If a visa is required for a trip, the Puh tours may, if the visa issuing body allows mediation, mediate obtaining it with a special allowance. Speech tours are not responsible for decisions of customs, police and other state bodies that result in refusal of entry permit to individual country.

14. Foreign exchange, customs and health regulations

Passengers are obliged to abide by foreign and customs regulations, as well as laws and other by-laws of the Republic of Croatia and other countries through which they are going and in which they reside. In case of inability to continue the trip for Violation of the regulations by the Traveler, all the costs incurred by himself, the companions and the Puh tours are borne by Passenger himself. Travel to some countries requires mandatory vaccinations against certain diseases and the Passenger is required to have certificates and vaccination documents.

15. Luggage

The terms and conditions of carriage of hand and baggage as well as weight and size restrictions are determined by the carrier. On scheduled flights, passengers are entitled to free transportation up to 20 kg of luggage as well as on regular air flights, unless otherwise stated in the program. In the case of air transport, the excess luggage is supplemented by the Traveler himself according to the valid rules and carriers' prices. Children up to the second year of age are not eligible for free luggage transport. Puh tours does not take responsibility for lost and / or damaged luggage. Any baggage-related irregularity, eg but not limited to: Delay, Loss and / or Damage of Baggage, the Traveler shall report to the carrier directly, if irregularities occurred in the case of carriage, or hotel if irregularity occurred during accommodation. In the case of air transport, the air carrier is responsible for the baggage handed over to the carrier on the basis of regulations applicable to air traffic, while for luggage, including luggage marked "Delivery at Aircraft" and temporarily placed in the luggage compartment, Responsible Passenger Personally. In the case of irregularities, the Passenger shall report to the carrier or an agent authorized by the carrier in case of irregularities in the carriage of luggage, in the case of irregularities. On the basis of that application, the carrier pays the indemnity according to the regulations applicable in the domestic and international passenger air traffic. In case of loss, damage and / or alienation of luggage at the hotel, the Traveler's claim for damages refers to a hotel where the luggage is lost, damaged and / or lost. We recommend making a luggage insurance.

16. An Objection to Irregularities and Complaints

The traveler for irregularities and complaints must complain to the first service provider (hotel, apartment and similar, carrier, travel manager, travel organizer representative or immediate service provider). In the event that the complaint can be resolved on the spot and the Traveler does not immediately complain to the Service Provider of the irregularity, it is understood that the Traveler agrees with the service thereby losing the right to invest subsequent claims with the request to reduce the price of the service and / or payment of damages. Speech Tours will not consider the complaint if the Traveler has not enclosed a copy of the written complaint filed on the spot. If, even after a complaint has been made on the spot, there is no improvement, the Traveler must request a confirmation that the service is not provided or not provided as agreed. The traveler must enclose the certificate with the written complaint. In writing the Traveler is obliged to invest within 8 days after the end of the trip by e-mail at the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to the address: Puh tours doo, Tratinska 13, 10 000 Zagreb or personally by entering the branch office and by handing in written complaint employee of Puh tours agency. If a Traveler submits a written complaint after this deadline, Puh tours does not have to consider such complaint. Speaking Tours is obliged to make a written response to the complaint within 14 days upon receipt of the complaint and may postpone the lodging of a complaint resolution for an additional 14 days for the collection of information. Until the decision is taken and a total of 14 or 28 days after the complaint has been filed, the Traveler shall irrevocably waive the mediation of any other person, arbitration of UHPA or other institution, as well as providing information to the media. Likewise during this time the Traveler waives the right to sue. The highest amount of compensation per complaint may reach the amount of the advertised part of the service, and may not include the services already used, nor the total amount of the arrangement. Each traveler - the contract holder submits the objection separately. Puh tours d.o.o. will not take into consideration the group's objections.

17. Obligations of the Puh tours

Spectators are obliged to take care of the execution of the service as well as the choice of service providers, the attention of a good businessman and to take care of the rights and interests of the Traveler in accordance with good practices in tourism. Puh tours is obliged to provide all the contracted services for a particular arrangement / trip and to provide answers to any failure to perform a service or part of the service. The Speeches will perform all of the above obligations from their programs / arrangements completely and in the manner described, except in case of force majeure or changed circumstances. With all our attention, on the destination / travel is possible the so-called. overbooking at the hotel / transportation / restaurant and Puh tours will try to offer a replacement solution, depending on the options. Speech tours will help the Traveler with disabilities, especially in providing adequate information on health services, local authorities and consular assistance, as well as in establishing remote communication and finding alternative travel arrangements. If the Traveler has caused deliberate or negligent difficulties, Puh tours may charge a reasonable fee for assistance that will not be higher than the actual cost. Puh tours is obliged to bear the cost of the necessary accommodation up to 3 overnight stays per Traveler if, due to outstanding circumstances that could not be avoided, it is not possible to provide the Traveler with a travel package agreement. The passenger is entitled to a reduction of the cost / compensation if the travel services are not performed properly.

18. Obligations of the Traveler

The traveler is obliged to abide by the rules of conduct in accommodation facilities, ie means of transport and their procedures, not to prevent the smooth running of the travel program and to undermine the rights of other Travelers in the use of Puh tours services. If a passenger whose behavior causes damage to the service provider in the accommodation or means of transportation or prevents regular and smooth running of the tour program shall such damage immediately eliminate or compensate the injured party being obliged to cooperate with the provider of these services and Puh tours. If the Traveler endangers the regular and unobstructed travel program, the Puh tours, apart from the right to compensation for damage, has the right to cancel the trip, in which case it will be considered that the voyage has been interrupted at the request of the Traveler, where Puh tours is not required to bear the costs of return to the place of departure. If in the aforementioned case described in the preceding paragraph of this paragraph, the Traveler is a minor or a child, the parent is obliged to accept the return of the child to the house or to come to his child at his own expense. The traveler is obliged to inform the Puh tours about any non-conformance found during the fulfillment of the travel service covered by the travel agreement in the package arrangement, without unnecessary delay and taking into account the circumstances. If any of the travel services were not performed in accordance with the travel agreement in the package arrangement, upon request of the Traveler, the tour is obliged to correct this inconsistency, unless this is not possible or if the elimination of non-compliance caused disproportionate costs taking into account the non-conformance and value of the service travels to which non-conformities affect.

19. Booking conditions and purchase of tickets in the air transport of the Traveler

Speech tours do not own their own airplanes and do not carry air travel of passengers and goods, but in the sale of airline tickets acts solely as a sales agent for air carriers.

  1. Reservation of flights
    When making a reservation for flights, the Traveler is required to give the exact name, family name and sex of each Traveler as specified on the identity document that passengers will use for that journey. Despite the great attention, when making reservations, due to error in the exchange of information, mistakes in name, surname, gender, dates, times, flights, starting point and destination are possible. The traveler has received a confirmation of the reservation made and has to notify him without delay informing him of any mistakes in his name, family name, sex, dates, times, flights, starting point and destination to correct it as soon as possible. If the Traveler does not, prior to the receipt of the reservation / offer, notify the buyer of the name, surname, sex, dates, times, flights, departure point and destination of the error, the above mentioned information will be deemed correct. If the reservation / offer is not otherwise indicated, the reservation is valid for 24 hours from the date of reservation, and then, if the Traveler does not confirm, ie makes the purchase of the ticket, he / she will automatically cancel. An air carrier may at any time change and / or terminate the current tariffs without prior notice, which may result in a change in the price from the time of booking / bid until the confirmation / purchase of the ticket. The applicable fee will apply at the time of issuance of the ticket.
  2. Aircraft card / e-card
    Upon confirmation of the reservation by the Traveler, the Puh tours as an airline sales agent on behalf of the carrier shall issue to the Passenger an Electronic Ticket Certificate (electronic ticket, e-ticket, eticket, etix) containing the name, family name, gender and sequential list of all flights on which a reservation was made with the dates of travel, starting points and destinations as well as the number of reservations under which the carrier makes a reservation in his booking system. After purchasing / confirming a purchase, ie issuing an e-ticket, no subsequent change of any element of the map is possible. Once issued a flight ticket is a contract for carriage between the carrier and the Traveler. The map, as a transport contract, is the name of the Traveler and is not transferable to another person.
  3. Embarkation pass / boarding pass
    Before embarking on a plane Passenger must make an application for a flight in one of the ways offered by an air carrier who has issued a ticket (eg at an airport check-in desk, on a carrier's website, on a self-service car, etc.). An air carrier may charge a fee for certain means of ticket application. After the flight application has been made, the Traveler shall issue a boarding pass in paper and / or electronic form, for each flight separately, which serves for entry into the aircraft and as a luggage compartment if the luggage is handed over. In the case of paper boarding passes, an air carrier may refuse to board a Passenger who can not present the original paper-loaded loading pass, if it is issued, at the entrance to the aircraft. An air carrier is not required to comply with the contractual obligation of carriage if the Passenger name and surname are different on the electronic chart / boarding pass and on the personal travel document submitted by the Traveler at the time of application for the carriage and / or when embarking on the aircraft.

The terms and conditions of air travel of passengers and luggage are defined by the air carrier and the Traveler is obliged to comply with them.

20. Special conditions of booking and payment of airline tickets and airport airline fees

Special payment terms and payment terms apply for airline tickets. Unless otherwise specified in the reservation / offer, the reservation is valid 24 hours from the time of booking. If the Traveler makes a credit card card purchase, it is obligatory before the expiration of the validity of the reservation to provide valid credit card information (by telephone or personal arrival to the agency) and ensure that the same can and may be charged for the total amount of the ticket and the TSC, as well as that, if the Passenger is not a personal user of the credit card specified on the card for the same, it has a license from the card user. If the Traveler makes a ticket purchase by paying to the Transaction Account Puh tours opened at Privredna banka dd, he / she is obligated to take into account the NKS's execution plan for the transactions of the financial institution from which the payment order is issued to ensure that Puh tours can expire before the expiration the reservation is valid to record the funds paid in its PBZ transaction account. If Puh tours do not record the funds paid in your PBZ transaction account until the above deadline, Puh tours is not responsible for the cancellation of the reservation by the air carrier. No Carrier or Voyage Tours can guarantee that the same flights will be possible to re-reserve seats at the same price and then the Traveler may decide to make a new reservation at the then available prices and make a supplement to the new available ticket price within the new deadline determine the carrier or withdraw from the purchase and refund of the pre-paid funds after they are recorded in the Puh tours account without having to buy a ticket.

The air carrier reserves the right to cancel the reservation and / or already purchased the ticket without prior notice, for which Puh tours accepts no liability.

Cancellation of Ticket Agency Fees (TSC) is not possible.

Cancellation and Changes:

  1. Cancellation and / or modification made by air carriers without the consent of the Traveler
    Air carriers, due to certain circumstances, reserve the right to change flight schedules, including changing the take-off time and landing times, as well as cancel flights without prior notice. The electronic ticket is a contract between Airline and Traveler, where Puh tours operates only as a sales agent of air carriers and is not responsible for any changes / cancellations made by the air carriers on the reservation / e-ticket.
  2. Cancellation and / or change required by the Traveler
    Cancellations and changes (eg flights, departures and / or destinations) are subject to the terms of the fare purchased by the airline ticket. In the event of a cancellation by the Traveler, the airline does not allow a refund of the fare, does not allow the refund of unused air and / or fare charges, does not allow changes to flights, including changes to the departure and / or departure airport . All options for a change to a given ticket are subject to the terms of the tariffs for which the ticket was issued, including the possibility of reimbursement after the purchase (fees and / or fees), the possibility of changing flights, starting points and / or destinations, as well as the amount of change / tariff is allowed. For tariffs that allow change of flights with the payment of an additional fee, it is necessary to pay besides the fee and the difference from the already paid tariff to the one that is available when new flights are available at the moment of change, if there is no more space on the original fare.
    If the travel is canceled and according to the terms and conditions of the travel card the Traveler is entitled to a refund, funds will be returned to the Traveler (usually within 2 months of the day of the cancellation) upon approval of the carrier in the same way as the ticket was purchased. Travel cancellation must be submitted in writing by e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to: Puh tours d.o.o., Tratinska 13, 10 000 Zagreb, or personally by entering the branch office and by handing in written notice to Puh tours. If the ticket has not been canceled within the deadline defined by the air carrier and the Traveler does not appear on the flight, it will be considered that the No-show is a passenger.
  3. No-show
    In the event that the Traveler did not make a flight application on time and / or did not appear at the exit for the aircraft, it is considered the No-show traveler. The airline will automatically cancel all further flights to the airline that can not be used. The traveler, depending on the fare, does not normally have the right to refund or change the ticket for another flight.
  4. The coupon for the flight ticket and their use
    The traveler issues a separate e-coupon on the electronic map when issuing a ticket for each reserved flight. The ticket purchased by the Passenger is valid for transportation from the take-off point, through the points of interchange or transfer points, to the landing site indicated on the purchase / e-ticket confirmation. The price of the ticket purchased is calculated according to the fare of the airline based on the entire travel indicated on the map. Changing the travel route leads to a change in tariffs and hence the price of the tickets. The traveler accepts and accepts the use of flights as stated in the e-ticket (eg it is not possible to use the outbound flight but then use the return flight). When attempting to use flights by the order shown on the map, all further flights will be canceled and the Traveler will lose the opportunity to use them, as well as the right to refund the unused portion of the ticket. In such a case, the carrier may require re-calculation of the fare in the actual order of flight use, which may result in a higher tariff compensated by the Traveler.
  5. Complaints in case of denied boarding, delays and / or cancellations of flights by air carriers
    If the Traveler has a complaint about denied boarding, delays and / or cancellations of the flight or any other irregularity related to the carriage (eg baggage), the Traveler is required to make a claim for damages directly to the air carrier causing the irregularity. Puh tours is in the role of a sales agent and is not authorized to act on behalf of an airline to handle a complaint. An air carrier carries out all claims made by an agent, related to passengers' complaints, not considered valid.

21. Travel conditions for related travel arrangements

General package travel package conditions do not apply to travel in a related travel arrangement except in the part of the passenger protection in the event of an insolvency of the agency. A related travel arrangement involves at least two different types of travel services purchased for the same travel or holiday that do not represent a package arrangement (eg individual hotel reservations, airline tickets, transfers and similar ancillary services). When traveling in related travel arrangements, Puh tours acts on behalf of and on behalf of the service provider, or as a licensed sales agent of various service providers (airline companies, hotels, transfers, tourist agency reservation agencies and similar) and each of the Service Providers is solely responsible for the proper execution of their services in accordance with the contract. In the final travel documents, the Traveler will be informed about the contact of the service provider.

22. Travels organized by other organizers / tour operators
For each program, the terms of the responsible organizer specified for that trip are applied. All programs in which Puh tours d.o.o. Performs as a broker, Puh tours d.o.o. is not responsible for the implementation of travel or tourist arrangements, which the responsible organizer only mediates in sales. All travel arrangements that Puh tours represents as an intermediary are specifically marked and which will be visible on the travel contract. In that case, the general conditions of the aforesaid travel organizer apply. By signing the contract the contractor / traveler fully accepts the program and the terms of the trip.

23. Insolvency or bankruptcy of travel organizer
In accordance with the Law on Provision of Tourism Services, in case of payment invalidity or bankruptcy of the Puh tours, travelers arriving on the journey as well as persons who have paid travel advances should contact the insurer in which Puh tours has a contracted liability insurance policy. Insurer's information is provided on each individual Travel Contract, as well as the number of insurance policies and the contact details of the insurer. Police number 1500-173595150 signed with the insurance company Allianz Zagreb d.d.

24. Liability insurance
Pursuant to the Tourism Services Act, Puh tours has with the Insurer a liability insurance contract for any damage caused to the Traveler by failing to comply, in part fulfilling or improperly fulfilling the travel-related obligations. Insurer's information is provided on each individual Travel Contract, as well as the number of insurance policies and the contact details of the insurer. Police number 1500-173595150 signed with the insurance company Allianz Zagreb d.d.

25. Protection of personal data
Puh tours is committed to respecting the privacy of all its passengers and collects only the necessary information about the passengers required to carry out the journey. All passenger data is strictly kept and only accessible to employees who are required to do this. All Puh tours and business partners are responsible for respecting the privacy principles.

This data, along with the passenger's privilege, may also be used for further mutual communication and delivery of the agency's marketing messages, and the Traveler can always exclude himself from marketing activities. Puh tours undertakes to keep personal information in the database, in accordance with the Personal Data Protection Act, or the General Privacy Policy (GDPR).

26. "Fortuna" / "Roulette" travel
A passenger who has concluded a travel organizing agreement with which the name of the accommodation in which the Traveler is aware only comes to the destination when he accepts all the risks of such a journey. Such trips contain uncertain facts that Puh tours can not influence, and the Traveler has, for the most advantageous price, accepted such a trip and for that reason the Traveler has no right to object to the organizer. Pushings guarantee only the category of facility (according to the official category of the destination country) and the type of service chosen.

27. FINAL PROVISIONS
These Terms and Conditions of Travel are valid from July 1, 2018 and exclude all current travel conditions and directions. EU Directive 2015/2302 of the European Parliament and of the Council of 25 November 2015 on Package Travel Packages and Related Arrangements (available on the link: http://eur-lex.europa.eu/legal-content/HR/TXT/ PDF /? Uri = CELEX: 32015L2302 & from = HR) as well as the Tourism Services Act (NN 130/2017), which is in force since 1 July 2018. (available at https://narodne-novine.nn.hr/clanci/sluzbeni/2017_12_130_2982.html).

The traveler agrees to try to resolve possible disputes in accordance with the terms and conditions. If this is not possible, in the case of a dispute, the court in Zagreb is competent and Croatian law applies.

According to the Tourism Services Act, a passenger may file a proposal for solving a dispute with the body from the list of notified bodies for alternative dispute resolution in accordance with the law governing alternative dispute resolution.

Competent authority whose official supervision is subject to the activities of tourist agencies in the performance and provision of tourism services: Ministry of Tourism - Independent Sector of Tourism Inspection, Trg Republike Hrvatske 8/1, 10000 Zagreb.

Manager
Davor Puh
Tratinska 13
HR-10 000 Zagreb
e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: +385 1 3015 090


PUH-tours d.o.o.

Tratinska 13
10 000 Zagreb, Croatia
Office manager: Davor Puh

VAT NO: HR04570880273
Identification number: 3641562
ID Code: HR-AB-01-080083821

Bank details:
Raiffeisen bank Austria d.d., Petrinjska 59, 10 000 Zagreb
IBAN: HR 19 2484008 1102441673

Department contact

Rent a bus / Rent a van
Telephone: 00385 1 3015 090
E-mail: info@puh-tours.hr

Incoming
Telephone: 00385 1 3015 091
E-mail: incoming@puh-tours.hr

Group travel/MICE/Incentive
Telephone: 00385 1 3015 090
E-mail: info@puh-tours.hr

ZagrebdayTrips
Telephone: 00385 1 3877 294
E-mail: info@zagrebdaytrips.com

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