Privacy policy

PRIVACY POLICY OF THE PUH TOURS D.O.O. TRAVEL AGENCY ("Statement")

Travel agency Puh tours d.o.o. collects and processes the personal information of users of their services, paying particular attention to their adequate protection to justify and maintain your trust.

Personal data is considered to be any personally identifiable information as a physical person, and on which basis your identity is determined or can be determined. This Statement provides you with detailed information on why and in what way Puh tours collects and processes your personal information, under what conditions and circumstances, and which rights belong to you regarding your personal information.

Please read this Statement carefully to get acquainted with all relevant information regarding your personal information and to be fully aware of the rights you are entitled to under the applicable national and European regulations.

1. WHO ARE THE MANAGER AND DATA PROCESSING DIRECTOR?

The term "data processing manager" means a natural or legal person who collects your personal information, determines the purposes and means of their processing and is responsible for processing such data in a manner consistent with the applicable national and European regulations on the protection of personal data.

The term "Data Processing Officer" means a natural or legal person who processes your personal information on behalf of the Data Processing Manager in accordance with applicable national and European regulations on the protection of personal data.

Speech tours within your business can be represented by a manager or data processor, depending on the circumstances of the job during which data processing is carried out, whereby the Puh tours with your data are processed solely in accordance with the applicable regulations and provides them with an adequate level of protection and security.

Certain personal information is required by the Puh tours agency to provide you with certain services. If for some reason you do not want to give your personal information to the Puh tours agency, you can also deny it, but then Puh tours may not be able to provide you the services that you are interested in.

2. WHAT IS PERSONAL DATA OF PUH TOURS COLLECTING

In your business, Puh Tours can collect and process the following types of personal information:

  • Name and surname;
  • Age / date of birth;
  • Address;
  • Contact information (e-mail address and mobile phone number);
  • Type, number and date of validity of the identification document;
  • Number, date and place of issuance of visas;
  • Signature;
  • credit / debit card information and bank account number;

3. HOW PUH TOURS COLLECT YOUR PERSONAL DATA?

Puh tours collects your personal information in two basic ways:
   

  • Directly from you
  • Indirectly:
             ◦ Of the sub agents we deal with, or
             ◦ From third parties who enter into our agreement with us on using our services (eg companies that organize travel for their employees)

4. PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

Puh tours collects and processes your personal information for various permitted purposes. In certain cases your personal information will be collected with your consent, while in other cases there is a legal or other basis for their collection.

The goals Puh tours collects and processes your personal information may include the following:

  • Conclusion and execution of service contracts;
  • Information on products and services of the Puh tours agency;
  • Carrying out the legal obligations of the Puh tours agency;

For each of the foregoing purposes, Puh tours collects and processes your personal information based on your privacy.

In certain cases, Puh tours may collect and process your personal information without your consent if such collection and processing is necessary for the purpose:

  • Execution of a contract in which you are a party or before the conclusion of the contract, at your request, took the necessary steps to conclude the contract;
  • Compliance with Puh tours;
  • Protecting your key interests or key interests of another natural person;
  • Performing a public interest task or performing the official authority of the Puh tours agency;
  • Requirements of legitimate interest in Puh tours or third parties, unless your interests or fundamental rights and freedoms are stronger than those interests.

5. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

Speaking tours special efforts are made to ensure that your personal information is collected and processed in a manner consistent with the foregoing purposes. In order to accomplish these purposes and to ensure that your chosen service is fully provided, Puh tours in some cases should make your personal information available to third parties who, with your personal details, continue to act as personal data processing officers:

  • Air carriers;
  • Bus operators;
  • Restaurant;
  • Accommodation facilities;
  • Other travel or tourist agencies;
  •  Insurers;
  • Banks;

In order to achieve these purposes, Puh Tours can also make your personal information available to third parties who process your personal information as personal data processing agents:

  • Other travel or tourist agencies;
  • Companies that perform different services for Puh tours (eg IT companies);

In addition, Puh tours may make your personal information available to third parties, for example in the case of any planned or executed reorganization, merger, sale, joint venture, transfer, transfer, or other disposal of any part of the business, property or business unit Puh tours ( including bankruptcy or similar proceedings) or in other cases of compliance with legal obligations.

6. WHERE DO YOUR PERSONAL DATA ARE PROCESSING?

Taking into account the activity of the Puh tours, which includes the provision of travel agency services, your personal data will be processed by persons listed under point 5 within the EU but also in countries outside the EU (eg in the case of subcontracting from another country to provide a particular service or part of the service includes processing of personal data).

However, Puh tours ensures that the person concerned is always bound by contractual obligations to ensure the confidentiality and security of your personal information in accordance with the applicable regulations in the field of personal data protection.

According to Opinion no. 7/2010 Working Party for the Protection of Personal Data under Article 29 of Directive 95/46, the personal data of the service user may be transferred to companies operating in non-EU countries (eg other travel agency or travel agency acting as a subagent; in this case, the user of the service is located), however, only the personal data necessary for the provision of the services provided by the company in question must be processed and exclusively processed for business purposes.

Agency Puh tours will in no way make your personal information available to subjects who are not authorized to process your personal information.

7. WHAT ARE YOUR RIGHTS RELATED TO PROTECTION OF YOUR PERSONAL DATA

Regarding your personal information collected and processed by Puh tours, you have the following rights under the applicable privacy policy:

  • The right to information about who your personal information is from Puh tours, from whom this information was collected, the purpose of processing such data, information about the managers and processors of the processing of such data and those persons whose data may be available;
  • Correct your personal information to ensure that the information Puh tours has is truthful, accurate and up to date;
  • Require deletion of your personal information processed by the Puh tours agency, if this information is no longer necessary for the purposes referred to in Section 4;
  • Limit the processing of your personal data in the cases provided for by applicable regulations in the field of personal data protection;
  • Submit your personal data in a structured form to transfer it to another Personal Data Processing Manager;
  • Involve the processing of your Personal Information Puh tours or the relevant supervisory authority;
  • You withdraw the privilege of processing your personal data when such information is collected and processed solely on the basis of your privacy.

You can apply for the aforementioned rights by filling out the appropriate form available at Puh tours.

8. WHEN YOU CAN COMPLY ABOUT YOUR PERSONAL DATA PROCESS?

At any time, Puh tours may object to the processing of your personal information for direct marketing purposes, after which it will without delay delay processing your data for these purposes.

You may also object to the processing of your information that is necessary for the performance of tasks of public interest, official authority or for the legitimate interests of the Puh tours agency, after which the Puh tours will no longer process your personal information unless otherwise specified in the applicable regulations in the field of protection personal data.

If you believe that there has been a violation of your personal data or breach of your rights, you have the right to contact the competent supervisory body - the Personal Data Protection Agency, www.azop.hr.

9. HOW LONG PUH TOURS KEEPS YOUR PERSONAL DATA?

Puh tours keeps your personal information up to the expiration of a maximum of two years from the date of termination of the contractual relationship between you and Puh tours, depending on the circumstances of the particular case, unless the longer period of personal data retention is determined by applicable national or European regulations. Speech Tours will not keep your personal information longer than is necessary and lawful and will process them solely for the purposes for which the data was collected.

10. HOW TO CONTACT THE PUH TOURS?

  • If you have any questions about collecting and processing your personal information by the Puh tours, you can contact us by mail or email at:
    Puh tours d.o.o. , travel agency
    Tratinska branch office 13
    HR - 10000 Zagreb
  • Data Protection Manager at the Puh tours agency:
    e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
    Tel .: 01/3015 090

11. AMENDMENT OF RULES ON PERSONAL DATA PROTECTION

Push Tours regularly updates this Statement in line with changes and updates based on valid regulations and ensures that the latest version of the Statement is available at this site.

In the event of a significant change in the content of the Statement that may substantially affect your rights, freedoms or interests, you will be notified directly.


PUH-tours d.o.o.

Tratinska 13
10 000 Zagreb, Croatia
Office manager: Davor Puh

VAT NO: HR04570880273
Identification number: 3641562
ID Code: HR-AB-01-080083821

Bank details:
Raiffeisen bank Austria d.d., Petrinjska 59, 10 000 Zagreb
IBAN: HR 19 2484008 1102441673

Department contact

Rent a bus / Rent a van
Telephone: 00385 1 3015 090
E-mail: info@puh-tours.hr

Incoming
Telephone: 00385 1 3015 091
E-mail: incoming@puh-tours.hr

Group travel/MICE/Incentive
Telephone: 00385 1 3015 090
E-mail: info@puh-tours.hr

ZagrebdayTrips
Telephone: 00385 1 3877 294
E-mail: info@zagrebdaytrips.com

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